FAQ´s

A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email.

2.    Q: Why should I buy online?
A: Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

3.    Q: What information should I input when ordering?
A: Our online ordering system will ask for all the important information you should submit. You have to put your address and contact details as specific as possible, so that we can complete your order faster and contact you with updates.

4.    Q: What payment methods can I use?

A: You can use all the major credit cards, and we also have and work with AMEX, Apple Pay, Google Pay, MasterCard, Maestro, Visa and Shop Pay.

5.    Q: What should I do if the payment is not accepted?

A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact customerservices@globaltrendweb.com notify us about the problem. We can manage the order manually.

6.    Q: How can I change delivery address?

A:In the Contact Us section fill in your personal data, and in the description put your order details and the new address, and we will change it for you.

7.    Q: What are the delivery charges?

A:At the moment we do free delivery all over the world and delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements, extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.

8.    Q: What are the terms and conditions?

A: You can see the terms and conditions here. https://www.globaltrendweb.com/pages/terms-of-services  

9.    Q: Can I cancel my order?

A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact customerservices@globaltrendweb.com

10.    Q: Do I have to order online?

A: You can also send your order to customerservices@globaltrendweb.com. Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime. Also if you want to make same order later, you can use “reorder” feature.

11.    Q: Do you have the product in stock?

A: All the products which are shown on our site are available. Order lead time depends on the products and quantities.

12.    Q: How to contact customer service?

A: If you have question regarding our online store (ordering, account questions, technical questions), please contact customerservices@globaltrendweb.com

On pricing and shipping related issues you can contact customer support at customerservices@globaltrendweb.com

13.    Q: Can I return a product?

A: If you want to return a product, please contact:  customerservices@globaltrendweb.com